Question: How should players treat the CSR (Customer Support Representatives)?

Answer:

The CSRs (Customer Support Representatives) are an essential part of Celestial Games, and their role goes beyond just assisting players—they are passionate members of our community who help create a positive and supportive environment. They dedicate their time and knowledge to help players, often without any financial compensation. Their primary goal is to ensure that all players have the best possible experience while playing the games.

It is crucial that players respect CSRs, just as they respect their fellow players. CSRs are here to help with any questions, concerns, or issues that arise, and they do so with patience and dedication. They are volunteers who help the community, and as such, they deserve to be treated with courtesy and professionalism at all times.

Please keep in mind:

1. Respect is a must: Players should avoid using any form of disrespectful language or behavior toward CSRs. Just as players expect respect from others, the same courtesy should be extended to those who assist and support the community.
2. They are here to help: CSRs are always available to assist players with issues, whether it’s about game mechanics, bugs, or account problems. If you need help, do not hesitate to ask, and remember that they are here to provide guidance.
3. Patience and understanding: Sometimes, CSRs may be handling multiple requests at once. Please be patient and understanding if they take a bit of time to respond or resolve an issue.
4. Professionalism at all times: We expect players to engage with CSRs professionally, even if the situation is stressful or frustrating. Any form of abusive language, harassment, or threats will not be tolerated, and the player may face disciplinary action.

We emphasize that the CSRs are not just employees or volunteers; they are fellow players who share your passion for the games. They are here to ensure everyone has a positive experience, and they go above and beyond to assist the community. Please treat them with the same level of respect you expect in return.

If any player is found to be disrespectful toward a CSR, there may be consequences, such as a warning, temporary suspension, or permanent ban, depending on the severity of the behavior. This is a reminder that respect should always be mutual, and that we should all work together to create a welcoming, friendly environment for everyone.

If you ever feel that a CSR is not assisting you properly or if there’s a misunderstanding, please keep calm and reach out to their supervisor or report the issue in a respectful manner. We are all here to help, and we appreciate your cooperation in maintaining a respectful and positive atmosphere in Celestial Games.