Question: Can I send suggestions or report issues via tickets?

Answer:

Yes, we accept bug reports and issues that require support. However, we do not respond to individual suggestions, though we do review them.

Celestial Games follows a specific vision and direction. We consider ideas that can enhance the overall gaming experience, but we do not make changes based solely on individual requests.

Support tickets should be used only for issues requiring intervention. Continuously opening tickets for personal suggestions or excessive complaints may be considered harassment. In such cases, we reserve the right to limit your access to support or even apply sanctions, up to and including a ban from the game if necessary.

Please respect these guidelines so our team can focus on essential priorities and ensure the best experience for all players.