Celestial Butterfly
Celestial Butterfly Support

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Welcome to Celestial Games Support

You have two possible options: Submit a Ticket or View Existing Tickets.

When opening a new ticket, please select the appropriate category and kindly ensure that all fields are filled correctly.

ATTENTION: Any false or incomplete information will not be considered, and poorly filled-out tickets will not be processed.

This applies to all games under Celestial Games. We kindly ask for a minimum level of respect towards our staff, who dedicate their time to helping players and supporting the community. A polite greeting, such as "Hello," at the beginning of your ticket is always appreciated before making any request for assistance.

To follow a ticket, you can do so under "View Existing Tickets". You will need to enter the ticket number you wish to follow, along with your associated email address.

Please note: Tickets are handled within 24-48 hours.

Thank you for choosing Celestial Games Support!

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For any reports regarding a player\'s abusive or inappropriate behavior, please note that we are not Linden Lab. We only intervene in cases of abuse or inappropriate behavior reported within the group or on the main sim of Celestial Butterfly. If incidents occur in private messages or outside of Celestial Butterfly, we encourage you to submit your report to Linden Lab at Linden Lab\'s reporting page. Thank you for your understanding.

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Knowledgebase

  • Top articles
Question: Why is it forbidden to sell eggs in a box?

Category: Butterfly Breedable Frequently Asked Questions (FAQ)

Answer: Selling an egg in a box does not guarantee its authenticity or the transparency of its genealogy. This could be considered misleading and may deceive buyers. To ensure fair and honest transac...

Question: Can I sell my butterflies in a pack inside a box?

Category: Butterfly Breedable Frequently Asked Questions (FAQ)

Answer: No, because you already have the option to list them on the market. Additionally, selling butterflies in a pack would prevent buyers from seeing their genealogy, which could lead to misleadin...

Question: Can the butterfly-catching game be made more interactive?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: The butterfly-catching game is primarily designed as a social experience, encouraging players to interact with others around them. Beyond catching, the game already offers many interactive fea...

Question: How should players treat the CSR (Customer Support Representatives)?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: The CSRs (Customer Support Representatives) are an essential part of Celestial Games, and their role goes beyond just assisting players—they are passionate members of our community who help cr...

Question: Why don’t butterflies auto-breed after mating?

Category: Butterfly Breedable Frequently Asked Questions (FAQ)

Answer: In a breedable game, player interaction and engagement are essential. Preventing auto-breeding ensures that players actively care for their butterflies and stay involved in the game. If breedi...

Question: I have an update to make in the Cultivation section on a product, how should I proceed?

Category: Celestial Cultivation Frequently Asked Questions (FAQ)

Answer: When we announce an update, we always provide a notice in the group along with an attached notecard that contains the instructions for the update. Steps to follow: Check your notices in the g...

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