Celestial Butterfly
Celestial Butterfly Support

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Welcome to Celestial Games Support

You have two possible options: Submit a Ticket or View Existing Tickets.

When opening a new ticket, please select the appropriate category and kindly ensure that all fields are filled correctly.

ATTENTION: Any false or incomplete information will not be considered, and poorly filled-out tickets will not be processed.

This applies to all games under Celestial Games. We kindly ask for a minimum level of respect towards our staff, who dedicate their time to helping players and supporting the community. A polite greeting, such as "Hello," at the beginning of your ticket is always appreciated before making any request for assistance.

To follow a ticket, you can do so under "View Existing Tickets". You will need to enter the ticket number you wish to follow, along with your associated email address.

Please note: Tickets are handled within 24-48 hours.

Thank you for choosing Celestial Games Support!

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For any reports regarding a player\'s abusive or inappropriate behavior, please note that we are not Linden Lab. We only intervene in cases of abuse or inappropriate behavior reported within the group or on the main sim of Celestial Butterfly. If incidents occur in private messages or outside of Celestial Butterfly, we encourage you to submit your report to Linden Lab at Linden Lab\'s reporting page. Thank you for your understanding.

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Knowledgebase

  • Top articles
Question: How do I craft potions?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: To craft potions, you must be level 7. At this level, you can craft essence potions, which are not usable directly but serve as the base ingredients for crafting bonus XP potions or Hunt Time...

Question: How should players treat the CSR (Customer Support Representatives)?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: The CSRs (Customer Support Representatives) are an essential part of Celestial Games, and their role goes beyond just assisting players—they are passionate members of our community who help cr...

Question: What is the minimum age required to join Celestial Games?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: The minimum age required to join Celestial Games is 20 days. This rule is in place to ensure the security of our community and to prevent the use of alternate accounts (alts) or bots. If your...

Question: Can the butterfly-catching game be made more interactive?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: The butterfly-catching game is primarily designed as a social experience, encouraging players to interact with others around them. Beyond catching, the game already offers many interactive fea...

Question: How many accounts are allowed to play the Celestial Butterfly Hunt?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: Players are allowed to participate in the Celestial Butterfly Hunt with a maximum of two accounts per IP address, per household.

Question: I am an owner and I am hosting a stump. I would like to have the nectar installed. How do I proceed?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: Open a ticket to request the installation of the nectar. Click on "Open a Ticket" and select Technical Support Requests (Land Owner Only). Fill out the form and make sure to grant the group t...

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