Question: Why is my account suspended?

An account can be suspended for several reasons, including:

Multiple Accounts Violation: We allow a maximum of two accounts per IP and household. Exceeding this limit can result in a suspension.
Excessive Mistakes in Butterfly Catching: Clicking the wrong targets too many times (6 errors) while catching butterflies may lead to an automatic ban.
Other Rule Violations: Any breach of the game's rules can result in suspension.
Identity Verification: Some accounts may be temporarily suspended and required to undergo an identity verification process to ensure security and fair play for all players.

If you believe your suspension was a mistake, please submit a support ticket for a review of your account.